Customer Success Manager

Do you want to join us in our journey to becoming an Unicorn?
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We are looking for a brilliant Customer Success Manager for our office in London. As a Customer Success Manager at Winningtemp, you ensure that our customers receive the absolute best service, that they love the product and use it to its full potential. You will be our representative towards the customers, hold training for managers and coordinate the entire onboarding process together with new customers. A big part of your job will also be additional sales to the existing customers. You will also share your knowledge of "best practices" in connection with our solution.

 

Your tasks will primarily be:

• Manage and be responsible for your own customer portfolio

• Create trusting and advisory relationships with your customers.

• Work towards setting organizational goals.

• Find new opportunities that give the customer the best possible value out of the solution.

Develop the customer journey, processes and routines for own work.

• Work closely with the product department, the sales team and the marketing team with the aim of developing the product, the company and the brand.

The Winningtemp Customer Success team works closely to share tips, success stories and together they find new innovative ways to support customers. To fit into the team, you need to be an enterprising, innovative and likeable person who is passionate about sales and customer satisfaction. You are motivated by being part of a startup environment with high ambitions and openness, as well as creating results together.

 

What we look for in you:

You must ensure high customer satisfaction with Winningtemp's customers. This is a very important job and requires a lot of responsibility. You need to be a skilled relationship builder and see the importance of business. You see opportunities and are solution-oriented. You love to work proactively, can work independently and know how to prioritize. You are good at communicating, are honest and know what good service means, which means that you understand the value of working closely with your customers and colleagues.

We want you to have experience with sales and an understanding of how you can strengthen the customer experience through continuous focus on business. You should also have worked in B2B and / or Customer Success in a similar role. It is an advantage if you have experience with project management and have worked in a SaaS company (Software as a Service) before.

 

What can Winningtemp offer you?

With us, you get an exciting role in a team where you get to help influence cohesion in a positive direction by building security and first-class use of our tools together with customers.

You also get the opportunity to be part of an early phase in a company that has high ambitions. Today, Winningtemp consists of a wonderful and ambitious group of 100 people. The plan is to grow globally and more than double the number of employees during the next year. If you become part of our team and do a good job, you can expect a rapid development and a responsibility that grows as Winningtemp expands. We care about the well-being of our colleagues and therefore we naturally work continuously with our own tool to be able to be an attractive employer. You can expect a supportive workplace where everyone works together towards a common goal.

PS: We process applications continuously so do not wait to submit your application!

Or, know someone who would be a perfect fit? Let them know!

London

LABS House
WC1A 2TH London Directions tim.conroy@winningtemp.se View page

Why join our team?

We believe in the perfect match. You want to be with us as much as we want you to be a part of our Winning Team. Here are a few reasons for you to join us our amazing journey:

  • Help other people feel better at work

    The most fantastic thing about our product is that it helps people feel better about their job and the workplace. Winningtemp’s intuitive platform reduces job fatigue, stress, bullying and increases the overall well-being. All of us who work here receive regular feedback from customers who tell us how we change their everyday lives. That our daily work changes the lives of hundreds of other people is a priceless feeling!

  • Join us and build something new!

    Winningtemp will go from 70 to 130 employees by 2022. You are not only joining as an employee but as a part of the crew that’s building a company from scratch – we can promise that it will be a speedy and exciting trip!

  • Personal development and opportunities for growth

    In order for us to grow in a rapid pace, we need a team where everyone contribute. All initiatives and attempts at success are encouraged. Here you really get a chance to test new solutions and cultivate your skills. There are many opportunities at our company and you will grow both professionally but also as a person.

  • Create history

    Be part of creating history. We want to be the next unicorn company. Never heard about a unicorn company? Google it! By 2023, our goal is to effect more then 2 500 000 people with our product.

Your growth journey starts here, with us!

At Winningtemp you become a member of a group that’s characterised by passion, responsibility, curiosity and result focus. You get the golden opportunity to participate in the development of a company that is going out into the world on a vigorous expansion trip, and we really need a diverse staff to reach our growth goals. Additionally, you will be working with a product that enhances the well-being and job satisfaction of organisations and their employees. 


Already working at Winningtemp?

Let’s recruit together and find your next colleague.

email
@winningtemp.se
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